What started as good service ended as horrible service! Constant change of unqualified workers. They have left the hose on, dirt all over the deck, gate unlocked and an array of broken pool pump parts left by the pump, including the dog hair from the filter all over the deck and in my plants instead of placing it in the garbage can. Owner said he would replace the pump timer door they broke, over and over again, never happened. I paid extra to have pressure gauge installed and that stopped working in weeks. The last three times the pool stayed cloudy and there is a fine sand something that they dumped into the pool and it settles on bottom and stairs and when you get in it stirs it all up and the pool is all cloudy again. Somehow in the week my pool drain was turned on and the pool drained below the skimmer, about 14 inches. I did not do it and they say they did not do it. Apparently a ghost came in and did it!!!!!!! I do not recommend.
owners response does not mention the broken items him and I discussed him replacing which he did not nor does it discuss the pressure gauge he replaced and it does not work, or the big filter he asked I replace and I did. Nor, that the dog was here 2 weeks only otherwise only one person ever uses the pool. please do not mistrue his misleading remarks.
Cornelia Clark
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September 02, 2025
I wish I would have I found this pool company much sooner. After twenty five years of cleaning my own pool, it was time to get some help. It took a leap of faith for me to trust a company to care for our pool.We appreciate the fact that they take the time to to maintain our pool perfectly. They're very friendly, professional, and quick to help with any questions you may have. The cmpany name says it all and they make you feel like a V.I.P. A special thank you to Gigi for excellent customer service. Thank you also Javier who is direct and honest with concerns which I appreciate. We highly recommend Tampa VIP pools for all your pool care needs.
Rich B
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July 08, 2025
Tampa VIP Pool Services have been great to work with and their communication has been outstanding. Would highly recommend working with this company. I've been using them bi-weekly for awhile now and decided to go weekly. The owner Javier came out to fix an issue I had with the pump and immediately fixed it and now everything works great. The email reports of every visit including pictures of before and after of all the steps they do to complete the service, provides great peace of mind that its being done properly. With other companies you never know if the did everything or even added chemicals properly.
Moses Tuckler
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June 24, 2024
José and Javier rescued my pool. The old homeowners never updated anything in the house so of course I was totally unsurprised when the ancient sand filter started blasting sand into the pool. Upgraded my old sand filter to a cartridge filter per their recommendations and a few days later my pool’s blue crystal clear sparkle had returned and is calling my name in this heat! Gotta give props to Jose who as at my house every day working magic to get rid of the milky opacity while also taking time to rinse off the new cartridge filter that was quickly filtering out and accumulating large amounts of thick beige paste-like residue (most probably due to the pool being a plaster finish which releases some of that finish whenever it’s shocked heavily… which I did do because of how green the pool was). For me it was all worth the effort so I can get back to my normal life and let the pros do what they do best. Will be having a pool party soon for sure. Thank you VIP Pool!!
Marty Prenatt
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September 01, 2025
With all the rain lately, my pool started turning green. I emailed Tampa VIP Pool Service just asking for suggestions, and they came out the very next day, cleared it up, and still kept my regular cleaning on schedule. Super responsive and professional — highly recommend!
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What started as good service ended as horrible service! Constant change of unqualified workers. They have left the hose on, dirt all over the deck, gate unlocked and an array of broken pool pump parts left by the pump, including the dog hair from the filter all over the deck and in my plants instead of placing it in the garbage can. Owner said he would replace the pump timer door they broke, over and over again, never happened. I paid extra to have pressure gauge installed and that stopped working in weeks. The last three times the pool stayed cloudy and there is a fine sand something that they dumped into the pool and it settles on bottom and stairs and when you get in it stirs it all up and the pool is all cloudy again. Somehow in the week my pool drain was turned on and the pool drained below the skimmer, about 14 inches. I did not do it and they say they did not do it. Apparently a ghost came in and did it!!!!!!! I do not recommend. owners response does not mention the broken items him and I discussed him replacing which he did not nor does it discuss the pressure gauge he replaced and it does not work, or the big filter he asked I replace and I did. Nor, that the dog was here 2 weeks only otherwise only one person ever uses the pool. please do not mistrue his misleading remarks.
I wish I would have I found this pool company much sooner. After twenty five years of cleaning my own pool, it was time to get some help. It took a leap of faith for me to trust a company to care for our pool.We appreciate the fact that they take the time to to maintain our pool perfectly. They're very friendly, professional, and quick to help with any questions you may have. The cmpany name says it all and they make you feel like a V.I.P. A special thank you to Gigi for excellent customer service. Thank you also Javier who is direct and honest with concerns which I appreciate. We highly recommend Tampa VIP pools for all your pool care needs.
Tampa VIP Pool Services have been great to work with and their communication has been outstanding. Would highly recommend working with this company. I've been using them bi-weekly for awhile now and decided to go weekly. The owner Javier came out to fix an issue I had with the pump and immediately fixed it and now everything works great. The email reports of every visit including pictures of before and after of all the steps they do to complete the service, provides great peace of mind that its being done properly. With other companies you never know if the did everything or even added chemicals properly.
José and Javier rescued my pool. The old homeowners never updated anything in the house so of course I was totally unsurprised when the ancient sand filter started blasting sand into the pool. Upgraded my old sand filter to a cartridge filter per their recommendations and a few days later my pool’s blue crystal clear sparkle had returned and is calling my name in this heat! Gotta give props to Jose who as at my house every day working magic to get rid of the milky opacity while also taking time to rinse off the new cartridge filter that was quickly filtering out and accumulating large amounts of thick beige paste-like residue (most probably due to the pool being a plaster finish which releases some of that finish whenever it’s shocked heavily… which I did do because of how green the pool was). For me it was all worth the effort so I can get back to my normal life and let the pros do what they do best. Will be having a pool party soon for sure. Thank you VIP Pool!!
With all the rain lately, my pool started turning green. I emailed Tampa VIP Pool Service just asking for suggestions, and they came out the very next day, cleared it up, and still kept my regular cleaning on schedule. Super responsive and professional — highly recommend!