Needed my lashes done before going on a trip. Kiersten did an amazing job! I wanted something classic and it turned out just how I wanted. Will definitely come back here to get my lashes done again!
Sonja Guy
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November 13, 2024
I was a member for about a 1.5 years. My contract/membership was for $119.99 a month, plus the cost of my lashes and tips. They do two pulls of 59.99 and $60 each month totaling the $119.99 . In October, I got hit with an extra charge of $60 bringing to what they took from my account to be $179.99 (NON-AUTHORIZED) The new Manager from Chicago is HORRIBLE and I mean HORRIBLE, she lacks customer service/care/follow through. I tried calling "many" times and left "many" messages for her regarding the overcharge. I even went to the location and was told "She was to busy to talk to me". Not that she'd have to call me later or she'd look into it and get back with me. But just to busy! I called the location many more times, requesting the Owner to call me back re: the extra charge on my account. Needless to say, that never happened either. Wow, now I see why companies are failing, it's not the employees, but the Ownership/management. Hence the turnover at her locations!
So now, after over 2 weeks, well over 15 calls and visits, I FINALLY get a call from the new Manager from Chicago. Let's just put it this way. No hey, I'm so sorry we made a mistake, but only excuses. She said they finally figured out why I had been miss-charged the extra $60. I asked to her to have the Owner please call me... She stated I'll have her call you in the morning when she gets in.
So we all can tell where this is going... Yes, NO CALL... It's now after 3pm, so I called and canceled my contract/membership with the NOT SO AMAZING LASH STUDIO! So sad that this is how it all ends and how they treat their customers.
REFUND MY $60!
Amber Chia
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October 12, 2024
I never give bad reviews but this place! A natural disaster going on with customers who have no power no gas, vehicles parked away from home and still charging customers $75 for missing unconfirmed appointments! It’s disgusting. Obviously only selfishly caring about money and not their community.
It’s her mother that posted this review and your response is disgraceful. My daughter lives in south Tampa and drove to bexley and to your shop. She has her card parked in a car garage on channel side without power for days and your response is yuck. Thank god I didn’t raise my daughter like to be someone like the owner of this company
Rianne Zakar
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December 13, 2022
I had a great experience with Savannah this morning getting a new set of lash extensions. It’s not my first time getting lashes but it’s been about 9 months and I feel like this was a great way to get back into them. The gal who checked me in had a cute pink pop of color in her lashes and she was so helpful explaining the process to me and showing me the restroom, water and lash cleaning area. When I met Savannah I knew my lashes were about to look great because she asked a handful more questions about the look I requested before she got started. While she got set up, I thought it was neat the room lights automatically dimmed after I laid down to get cozy. Savannah's hands felt confident but so gentle and she worked meticulously on my new set. She often checked in on me to see how I was doing and make sure I was comfortable. After a bit of nap time I woke up and was so happy with the end result. One of my biggest specifications was to not put lashes too far on my outer corners, and she specifically asked me to check and see if there was any I wanted removed before we finished the appointment which was just an added level of professionalism and showed me she really wanted to make sure they were perfect and I was comfortable. I would 10/10 recommend this nice clean location and without a doubt Savannah is who I would ask for.
Adriana Echevarria
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August 04, 2024
My appointment was your typical lash appointment, Abby was very nice and did a great job. I left my appointment with my eyes bloodshot and didn’t think much of it because I tend to get red eyes for about an hour or so after getting my lashes done. Somewhere between 7/8 hours after my appointment, I was dowsing BOTH eyes with saline solution and my left eye felt like someone was poking me with a scalpel. It’s now been over 24 hours, my eye is still bloodshot. Come to find out my eye is most likely scraped from the glue particles that traveled from the extension to my eye. I was going to ask for a refund but the option was not given to me when I was on the phone, and unfortunately I’m not one to press. Instead, I was told to take a Benadryl and to set up an adjustment appointment or have her take off my lashes. Respectfully, I declined, as even though this may just be circumstance, both my eyes had some sort of irritation/trauma to them, and my left eye is STILL bloodshot, swollen, and in pain. I’m wearing an eyepatch because it hurts to open my eye :( photos are from today (August 4th, 2024, 5:15 PM)
Needed my lashes done before going on a trip. Kiersten did an amazing job! I wanted something classic and it turned out just how I wanted. Will definitely come back here to get my lashes done again!
I was a member for about a 1.5 years. My contract/membership was for $119.99 a month, plus the cost of my lashes and tips. They do two pulls of 59.99 and $60 each month totaling the $119.99 . In October, I got hit with an extra charge of $60 bringing to what they took from my account to be $179.99 (NON-AUTHORIZED) The new Manager from Chicago is HORRIBLE and I mean HORRIBLE, she lacks customer service/care/follow through. I tried calling "many" times and left "many" messages for her regarding the overcharge. I even went to the location and was told "She was to busy to talk to me". Not that she'd have to call me later or she'd look into it and get back with me. But just to busy! I called the location many more times, requesting the Owner to call me back re: the extra charge on my account. Needless to say, that never happened either. Wow, now I see why companies are failing, it's not the employees, but the Ownership/management. Hence the turnover at her locations! So now, after over 2 weeks, well over 15 calls and visits, I FINALLY get a call from the new Manager from Chicago. Let's just put it this way. No hey, I'm so sorry we made a mistake, but only excuses. She said they finally figured out why I had been miss-charged the extra $60. I asked to her to have the Owner please call me... She stated I'll have her call you in the morning when she gets in. So we all can tell where this is going... Yes, NO CALL... It's now after 3pm, so I called and canceled my contract/membership with the NOT SO AMAZING LASH STUDIO! So sad that this is how it all ends and how they treat their customers. REFUND MY $60!
I never give bad reviews but this place! A natural disaster going on with customers who have no power no gas, vehicles parked away from home and still charging customers $75 for missing unconfirmed appointments! It’s disgusting. Obviously only selfishly caring about money and not their community. It’s her mother that posted this review and your response is disgraceful. My daughter lives in south Tampa and drove to bexley and to your shop. She has her card parked in a car garage on channel side without power for days and your response is yuck. Thank god I didn’t raise my daughter like to be someone like the owner of this company
I had a great experience with Savannah this morning getting a new set of lash extensions. It’s not my first time getting lashes but it’s been about 9 months and I feel like this was a great way to get back into them. The gal who checked me in had a cute pink pop of color in her lashes and she was so helpful explaining the process to me and showing me the restroom, water and lash cleaning area. When I met Savannah I knew my lashes were about to look great because she asked a handful more questions about the look I requested before she got started. While she got set up, I thought it was neat the room lights automatically dimmed after I laid down to get cozy. Savannah's hands felt confident but so gentle and she worked meticulously on my new set. She often checked in on me to see how I was doing and make sure I was comfortable. After a bit of nap time I woke up and was so happy with the end result. One of my biggest specifications was to not put lashes too far on my outer corners, and she specifically asked me to check and see if there was any I wanted removed before we finished the appointment which was just an added level of professionalism and showed me she really wanted to make sure they were perfect and I was comfortable. I would 10/10 recommend this nice clean location and without a doubt Savannah is who I would ask for.
My appointment was your typical lash appointment, Abby was very nice and did a great job. I left my appointment with my eyes bloodshot and didn’t think much of it because I tend to get red eyes for about an hour or so after getting my lashes done. Somewhere between 7/8 hours after my appointment, I was dowsing BOTH eyes with saline solution and my left eye felt like someone was poking me with a scalpel. It’s now been over 24 hours, my eye is still bloodshot. Come to find out my eye is most likely scraped from the glue particles that traveled from the extension to my eye. I was going to ask for a refund but the option was not given to me when I was on the phone, and unfortunately I’m not one to press. Instead, I was told to take a Benadryl and to set up an adjustment appointment or have her take off my lashes. Respectfully, I declined, as even though this may just be circumstance, both my eyes had some sort of irritation/trauma to them, and my left eye is STILL bloodshot, swollen, and in pain. I’m wearing an eyepatch because it hurts to open my eye :( photos are from today (August 4th, 2024, 5:15 PM)