This shop has bad customer service. I chose to contact them because I saw all the good reviews, but who knows if all those reviews are honest and real. I would not be surprised if they weren’t. I have been dealing with them for about 2 weeks now trying to set an appt to bring my car in for repair and they keep giving me the runaround. I recently moved to the area. I have an estimate from another shop I went to in my previous town. I emailed Caliber Collision the documents as they requested. I had to send them the documents about 3 times because the first email they gave me was wrong, the second time they said they did not receive the documents or could not find them and the 3rd time they finally confirmed they had received the email with the paperwork and that they were going to contact Allstate. They told me they would give me a call to schedule. Ok good. It turned out that when I called yesterday a few days after they gave me confirmation of receiving the email and spoke to the gentleman who usually answers the phone. I forgot his name. I asked him about making the appt and the amount of time the car would take to get fixed because I was waiting for a callback and they never called me. He put me on hold twice for several minutes to pull up my info in their system to then tell me that he could not find the paperwork with the estimate I emailed them. I won’t do business with them. I’ll find a different shop.
Elicia Smith
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April 24, 2025
Staff was very friendly and easy to work with; They kept me up to date on everything and did a wonderful job fixing my car! I am super grateful for their hard work!
Tia Pettygrue
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January 27, 2025
Very pleased with the service and work provided by Caliber. Communcation was excellent and they under promised and over delivered. My car was ready early. They provided explanations that I could understand and took the time to explain things. Highly recommend, and while I hope I never need them again, if I do, would come back.
sundaram k
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March 18, 2025
Our Hyundai elantra met with an accident. The back was completely damaged. Caliber Collision was recommended by our Insurance company. It took about a month time to get all the parts and have it fixed completely. Excellent work and it all looks brand new now. Appreciate their communication and customer service.
Mary S (Keylimegirl)
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August 27, 2024
After an accident had to have my Corolla repaired. My agent Jayson was amazing through the whole process and explained everything from start to finish. My Corolla looks fantastic again. Definitely would recommend Caliber if you need your car repaired.
This shop has bad customer service. I chose to contact them because I saw all the good reviews, but who knows if all those reviews are honest and real. I would not be surprised if they weren’t. I have been dealing with them for about 2 weeks now trying to set an appt to bring my car in for repair and they keep giving me the runaround. I recently moved to the area. I have an estimate from another shop I went to in my previous town. I emailed Caliber Collision the documents as they requested. I had to send them the documents about 3 times because the first email they gave me was wrong, the second time they said they did not receive the documents or could not find them and the 3rd time they finally confirmed they had received the email with the paperwork and that they were going to contact Allstate. They told me they would give me a call to schedule. Ok good. It turned out that when I called yesterday a few days after they gave me confirmation of receiving the email and spoke to the gentleman who usually answers the phone. I forgot his name. I asked him about making the appt and the amount of time the car would take to get fixed because I was waiting for a callback and they never called me. He put me on hold twice for several minutes to pull up my info in their system to then tell me that he could not find the paperwork with the estimate I emailed them. I won’t do business with them. I’ll find a different shop.
Staff was very friendly and easy to work with; They kept me up to date on everything and did a wonderful job fixing my car! I am super grateful for their hard work!
Very pleased with the service and work provided by Caliber. Communcation was excellent and they under promised and over delivered. My car was ready early. They provided explanations that I could understand and took the time to explain things. Highly recommend, and while I hope I never need them again, if I do, would come back.
Our Hyundai elantra met with an accident. The back was completely damaged. Caliber Collision was recommended by our Insurance company. It took about a month time to get all the parts and have it fixed completely. Excellent work and it all looks brand new now. Appreciate their communication and customer service.
After an accident had to have my Corolla repaired. My agent Jayson was amazing through the whole process and explained everything from start to finish. My Corolla looks fantastic again. Definitely would recommend Caliber if you need your car repaired.