Review for Flutie’s Dog Grooming
This was my second visit to Flutie’s with my puppy, Milo. The first experience was absolutely wonderful — the male groomer (possibly the owner?) delivered exactly what we asked for: a soft, full, and adorable “teddy bear cut” that had Milo looking like a picture-perfect pup. It’s the popular look trending for Shih Tzus and other small breeds, and we were so pleased the first time.
Unfortunately, this most recent visit was very disappointing. I came prepared with a reference photo and even showed it to the young lady at check-in, who took a photo of my picture with her phone. I explained clearly that I had grown Milo’s hair out for over a month specifically to achieve a fuller teddy bear look, and requested no more than 1 inch be trimmed all around. While she did take notes, it seems there was either a breakdown in communication or the reference photo wasn’t considered during grooming.
What we got was the complete opposite of what was requested — Milo’s beautiful coat was chopped unevenly, and his face and body don’t resemble the photo at all. He now looks like he got a generic cut from a big box store, not the boutique-level grooming Flutie’s is known for. I was so shocked and disappointed at pickup that I chose not to say anything at the time, but the more I reflect on it, the more upset I feel.
As a first-time puppy parent, I’ve invested in quality grooming products, collagen, and organic bone broth to help Milo grow a healthy, shiny coat — only to have it stripped away in one appointment. I truly hope this was an honest mistake, but it shouldn’t be overlooked. I’d really appreciate knowing who groomed Milo and what went wrong with honoring the request.
As a business owner myself, I understand that things happen, but when customers are entrusting their beloved pets to your care, attention to detail and listening to the client’s request is key. I’ve since read a few other reviews with similar experiences, which is concerning. I hope this review serves as constructive feedback so that others don’t face the same situation.
Milo’s coat will grow back, but I’m genuinely heartbroken over the result of this visit.
Autumn M
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December 16, 2023
This is my second time taking my pup to this location. The first time was amazing. I was very pleased with the service the second time which would be this time I pick him up and this is what he looks like I will not be returning to say the least. $80 I could’ve done a better job than this. His coat is different links all over. They didn’t even touch his tail or clean his ears like the man said they were going to when I dropped him off. We had a whole discussion about it. They also did not clip all of his nails. They only clipped some of them.
Lynda Leonard
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May 28, 2025
1st time my fur baby was groomed there she turned out fine. This time she looked horrible. Looked as if a
Child took a scissor to her. I will never go back there again
Everett Baroni
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April 23, 2025
We have taken our dog Leilani to Fluties for 3 yrs now and they do an excellent job. As good or better than any groomer’s we’ve ever taken any of our dogs to.
Gina Brown
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July 10, 2023
I cannot begin to tell you how much Simon Rascal loves coming here. He goes to the daycare many days a month. He also gets his nails trimmed and ears cleaned at the grooming side. Every single day he pouts until I ask him if he wants to go see his girlfriends at Fluties. Then he goes wild. He is very high energy. They have taught him a lot. When we are almost there he goes wild in my car every time. When I pick him up he passes out on the ride home. The staff is always so nice and welcoming. I always know he is in loving care. Today he is depressed because I’m not taking him…but they are getting brand new flooring. Simon Rascal will be so excited when they are done.
Review for Flutie’s Dog Grooming This was my second visit to Flutie’s with my puppy, Milo. The first experience was absolutely wonderful — the male groomer (possibly the owner?) delivered exactly what we asked for: a soft, full, and adorable “teddy bear cut” that had Milo looking like a picture-perfect pup. It’s the popular look trending for Shih Tzus and other small breeds, and we were so pleased the first time. Unfortunately, this most recent visit was very disappointing. I came prepared with a reference photo and even showed it to the young lady at check-in, who took a photo of my picture with her phone. I explained clearly that I had grown Milo’s hair out for over a month specifically to achieve a fuller teddy bear look, and requested no more than 1 inch be trimmed all around. While she did take notes, it seems there was either a breakdown in communication or the reference photo wasn’t considered during grooming. What we got was the complete opposite of what was requested — Milo’s beautiful coat was chopped unevenly, and his face and body don’t resemble the photo at all. He now looks like he got a generic cut from a big box store, not the boutique-level grooming Flutie’s is known for. I was so shocked and disappointed at pickup that I chose not to say anything at the time, but the more I reflect on it, the more upset I feel. As a first-time puppy parent, I’ve invested in quality grooming products, collagen, and organic bone broth to help Milo grow a healthy, shiny coat — only to have it stripped away in one appointment. I truly hope this was an honest mistake, but it shouldn’t be overlooked. I’d really appreciate knowing who groomed Milo and what went wrong with honoring the request. As a business owner myself, I understand that things happen, but when customers are entrusting their beloved pets to your care, attention to detail and listening to the client’s request is key. I’ve since read a few other reviews with similar experiences, which is concerning. I hope this review serves as constructive feedback so that others don’t face the same situation. Milo’s coat will grow back, but I’m genuinely heartbroken over the result of this visit.
This is my second time taking my pup to this location. The first time was amazing. I was very pleased with the service the second time which would be this time I pick him up and this is what he looks like I will not be returning to say the least. $80 I could’ve done a better job than this. His coat is different links all over. They didn’t even touch his tail or clean his ears like the man said they were going to when I dropped him off. We had a whole discussion about it. They also did not clip all of his nails. They only clipped some of them.
1st time my fur baby was groomed there she turned out fine. This time she looked horrible. Looked as if a Child took a scissor to her. I will never go back there again
We have taken our dog Leilani to Fluties for 3 yrs now and they do an excellent job. As good or better than any groomer’s we’ve ever taken any of our dogs to.
I cannot begin to tell you how much Simon Rascal loves coming here. He goes to the daycare many days a month. He also gets his nails trimmed and ears cleaned at the grooming side. Every single day he pouts until I ask him if he wants to go see his girlfriends at Fluties. Then he goes wild. He is very high energy. They have taught him a lot. When we are almost there he goes wild in my car every time. When I pick him up he passes out on the ride home. The staff is always so nice and welcoming. I always know he is in loving care. Today he is depressed because I’m not taking him…but they are getting brand new flooring. Simon Rascal will be so excited when they are done.